Skip to content

10% OFF ALMOST EVERYTHING! CODE: BF23

Cart

Your cart is empty

Return and Refund Policy

Return and Refund Policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

*IMPORTANT NOTE FOR CUSTOMERS FROM THE US: ALL ORDERS TO THE UNITED STATES ARE FINAL.

To exercise your right of withdrawal, you must inform us (Coziness, c/o Philipp Khodaverdi, Schwalbengasse 8, 50667 Cologne, Germany, return@coziness.eu, phone: 015782930335) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs, without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse to make a repayment until we have received the goods back in new & unworn condition or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us in new & unworn condition without undue delay and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back).

- To Philipp Khodaverdi, Schwalbengasse 8, 50667 Cologne, return@coziness.eu, Germany

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where not applicable.