Right of withdrawal

Return and Refund Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

*IMPORTANT NOTE FOR US CUSTOMERS: ALL ORDERS TO THE UNITED STATES ARE FINAL.

To exercise your right of withdrawal, you must inform us (Coziness, c/o Philipp Khodaverdi, Schwalbengasse 8, 50667 Cologne, Germany, return@coziness.eu, telephone: 015782930335) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, excluding delivery costs, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back in new and unworn condition or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us in new and unworn condition promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you return the goods before the expiry of the fourteen days.

You will bear the direct cost of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it back).

- To Philipp Khodaverdi, Schwalbengasse 8, 50667 Cologne, return@coziness.eu, Germany

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is on paper)

- Date

(*) Delete as appropriate.