Open email
Check your inbox for the shipping confirmation. You'll find the link and tracking number directly in the email.
Shipping & Tracking
track shipment
Always know exactly where your order is. Here's how our shipping works and how to track your package step-by-step.
1-2 business daysProcessing Time
DHLShipping Partner
Always includedTracking Number
Shipping process
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Processing & Packaging
As soon as your order arrives, our team in Cologne gets straight to work. We prioritize clean packaging and swift processing so that your new favorite item reaches you as quickly as possible.
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Shipping with DHL
Orders placed by 2:00 PM usually ship the same day with DHL, otherwise within 1 to 2 business days after receipt of payment at the latest. Each shipment receives its own tracking number.
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Tracking via email
When your order is shipped, you will receive a shipping confirmation including a tracking link from DHL. There you can always see where your package is and when it will arrive.
Tracking in 3 Steps
Copy Number
Copy the individual tracking number from the confirmation email.
Check status
Enter the number into DHL's tracking or click directly on the link in the email. Done.
Frequently Asked Questions
How long does delivery take?
Within Germany, your package usually arrives within 1 to 3 business days after shipping. International shipments generally take 3 to 5 business days. Slight deviations may occur depending on location, weather, or public holidays. In case of strikes or similar disruptions by DHL, we will additionally inform you by email.
Can I change my delivery address afterwards?
As long as your package is still in our warehouse, we can easily correct the delivery address for you. Please contact us immediately to do so. If the shipment is already on its way, we no longer have access to it. In this case, please contact DHL directly; they may still be able to redirect it to another address.
Why isn't my tracking updating?
Please wait 24 hours first, as DHL sometimes updates the shipment status with a delay. If tracking remains inactive after that, please contact us at support@coziness.eu. We will immediately check the shipment for you.
Are there any additional shipping or customs fees?
Within the EU, all shipping costs are transparently listed at checkout, with no hidden fees. For deliveries outside the EU, customs duties may apply, which are borne by the recipient.